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Patient Rights are the entirety of practices carried out to protect the rights of a person who requests medical assistance and applies to a healthcare institution for this purpose, throughout all services provided at that institution, as guaranteed by international and national legislation. Patient Rights aim to protect human health at a high level and to deliver healthcare services of the highest quality.
Patient Rights
1
Right to Benefit from Services
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Every individual seeking medical services has the right to benefit from all services without discrimination based on language, religion, race or sect. They have the right to benefit fairly from preventive and curative health services necessary to maintain a healthy life.
2
Right to Be Informed and to Request Information
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Patients have the right to receive information from their physician about their health status as well as about available health services and how to benefit from them, and to view and obtain documents related to themselves and their illnesses.
3
Right to Consent and Approval
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After being informed about the treatments and interventions to be performed, patients have the right to accept, refuse or request the discontinuation of the proposed treatment.
4
Right to Choose and Change Healthcare Institution and Personnel
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Patients have the right to choose and change the diagnostic and treatment methods to be applied, as well as the doctor, nurse and other healthcare personnel responsible for their treatment.
5
Right to Privacy and Confidentiality
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Patients have the right to have the confidentiality of information concerning them, the process of diagnosis and treatment of their health condition, and their private life protected.
6
Right to Be Treated with Dignity
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Patients have the right to receive healthcare services with a friendly, gentle and compassionate approach in a clean and modern environment.
7
Right to Fulfill Religious Obligations
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Patients have the right to fulfill their religious obligations as long as their health condition permits and it does not interfere with treatment.
8
Right to Visitation and Companionship
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Patients have the right to receive visitors and have a companion in accordance with the procedures and principles established by hospital management.
9
Right to Safety
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Patients have the right to have their personal and property safety protected and to be protected from risks in healthcare services and medical errors.
10
Right to Request Consultation and Second Opinion
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Patients have the right to obtain information about their health condition from another physician in the same specialty other than the physician treating them, or to request a consultation from a specialist in a different specialty.
11
Right to Submit Complaints and Suggestions
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In the event of a violation of their rights, patients have the right to have the complaint mechanism at our Medical Center initiated, reviewed, concluded and to be informed of the outcome.
Patient Responsibilities
Patient Responsibilities can be described as the duties and obligations that the patient must fulfill before and after applying to a healthcare institution.
1
General Responsibilities
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- Our patients are responsible for doing their best to take care of their own health and to follow the advice recommended for a healthy life.
- A person may donate blood or organs if eligible.
- In simple cases, individuals are responsible for their own self-care.
2
Social Security Status
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- Our patients are responsible for promptly reporting any changes in their social security and personal information.
3
Informing Healthcare Workers
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- Patients are responsible for fully and accurately reporting their complaints, previous illnesses, whether they have received any inpatient treatment, current medications if any, and all health-related information.
4
Compliance with Rules
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- Our patients are responsible for complying with the rules and practices of the healthcare institution they apply to.
- Our patients are responsible for complying with the referral chain established by the Ministry of Health and other social security institutions.
- Our patients are responsible for cooperating with healthcare workers during the treatment, care and rehabilitation process.
- Our patients are responsible for paying examination and treatment costs.
- Our patients are responsible for keeping their appointments and, if using a health facility, complying with the date and time of the appointment and notifying the relevant party of any changes.
- Our patients are responsible for respecting the rights of our Medical Center staff, other patients and visitors.
- Our patients are responsible for compensating for any damage they cause to Medical Center property.
5
Compliance with Treatment Recommendations
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- Our patients are responsible for carefully listening to treatment advice and asking about anything they do not understand.
- Our patients are responsible for informing the healthcare worker if they are unable to comply with treatment recommendations.
- Our patients are responsible for confirming whether they have correctly understood their healthcare and post-discharge care plan as expected.
- Our patients are personally responsible for the consequences of not complying with the treatment methods or recommendations to be applied.
